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Aug 14 '18 at 0:04

We had the worst customer experience with this cruise line. We had booked a cruise for the entire family to celebrate my mom's 60th birthday. She ended up getting hospitalized and super sick just a couple of weeks prior to the departure date. Even though we had ALL of the paperwork to back up our medical claim, Royal Caribbean was unwilling to cooperate with us. They were not willing to provide ANY kind of refund or voucher for ANY of the tickets we booked for the cruise. Every airline, every travel carrier makes an exception for medical emergencies, but not these people. Whoever came up with this terrible, inhumane policy at Royal Caribbean--I hope you never have a sick family member and have to deal with this time of terrible customer service as we did.
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@Royal Caribbean International - Vision of the Seas
@Louisiana & Gulf
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