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Jan 21 '19 at 22:10

Black Mesa Steakhouse

Someone stole our property. Do not stay here. We checked out of a room after a 1 night stop over on our way from Albuquerque to Taos. We forgot our daughter's puddle jumpers (flotation devices) in the hotel room closet. As soon as we realized we forgot them, I called and was transferred to housekeeping, where they confirmed they found our items. They assured me they would hold them at the front desk for 24 hours before transferring them to security. We had family drive from Albuquerque on Sunday morning (well within the 24 hour time period) to claim our property and nobody could locate it. Security never logged in anything as they claimed was their process, and the items just disappeared. We were offered no explanation or accountability from a hotel/casino where they have cameras everywhere. After calling again and stopping by in person to try to understand what happened to our property, we were only offered restaurant vouchers.