Brandon Del Pozo
Royal Caribbean International - Rhapsody of the Seas
Miami, Florida
"Brandon Del Pozo"
Absolutely terrible customer service... We have a cruise scheduled for next week and my girlfriends grandfather is in hospice. Seeing as we may have to postpone our trip I called the RC customer service line looking to see what our options were in case we needed to change our plans. I explained our situation to the rep who couldn't have been any less helpful and unfriendly. He preceded to read the cancelation policy to me, which I could have just gone on the website and read myself. Every time I asked if there was any way I could postpone or if I had any other options given the circumstances he just referred me to the "terms & conditions". What's the point of having customer service if you just tell people to read the website?? On top of that, at the end of the call the guy had the nerve to ask if I wanted to add chocolate covered strawberries to my trip! No dude, I'm calling you because I may have to cancel my vacation for a death in the family.. Why tf would I need that? I've never been on an RC cruise and needless to say, after that experience I don't think I ever will. I've heard plenty of negative things about this cruise line so I can see why they have the rep that they do. If we do have to reschedule our trip it will be on Norwegian.