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Feb 28 '19 at 21:24

Seminole Classic Casino

Worst service and staff on earth. I have been going to the hard rock since it opened and I will never go back. The staff is not only rude and very unpleasant, they are not helpful nor do they even appreciate having a job in this economy. Shame on these people. I’ve never been so disgusted by a company and their staff in my life!! I wish I could give them zero stars!!! I hope this place goes bankrupt when they open the new part of the hotel. I’m not a snowbird and you definitely lost my annual business and my boyfriends. Good ridden! Front desk, guest services, every area they were rude! Why should I respond to your email will you change anything or offer to comp a room for me? No so why should I waste anymore of my time?