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Feb 2 '19 at 20:17

Gemma Buckley

Kiama Park

Gemma Buckley
Not Happy really. We have stayed at Kiama Big 4 twice now and had every intention of staying more times in the future, however this has left a bitter taste in our mouths. The first time we stayed in the luxurious Sea Breeze Villa for a week, this time the less luxurious but still nice enough holiday cabin. We check out today - we had a miserable 2 days weather wise but today is meant to be nice, so we invited friends to come (potential customers also, a family of 4) which guest of the park can invite for a fee. However we have to vacate the park at 10am as no late check out is available, OK fair enough, you have other guests coming and you need to clean the cabin, however there was absolutely NO leeway with staying to use the park facilities after 10am, no paying extra, no paying for late check out but still leaving the room at 10am (which we were willing to do) we even considered going on line an booking a powered camp sit for $71 for the night (even though we wouldn’t be staying over night) but it was a 2 night min. - nothing - no way. It doesn’t say anywhere that once checked out there is absolutely no way of using the facilities, I’ve read everything. You don’t only lose out of a future family (our friends) staying in the future - us ever staying again - potential cafe purchases - but also risk a bad review - all for a few more hours to use the facilities? Once more - we could befriend the family in the cabin next door and ask them to allow us entry as their guests for the day?!? Seems really weird. Silly Umina Big 4 next time we think.