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Mar 12 '19 at 23:11

Kathleen Simard

Reserve Casino Hotel

Reserve Casino Hotel

Kathleen Simard
We stayed at the Grand Z on 3.2.19. We booked a non-smoking room and when we arrived they said they were fully booked at only had smoking rooms left. The room was really nice, HOWEVER, the room smelled AWFUL! It made the stay horrible. We asked 3-4 times throughout our stay if there were any open non-smoking rooms and were told they were sold out. During this time the casino was empty. We asked after 10pm if there was anyone that didn’t show up and were told no again. We couldn’t sleep because of the smell. My sinus hurt from the nasty smell of the smoking room. The only thing we got was an “oh, I guess you should book a non-smoking room.” WE DID!! The customer service was awful. We are very disappointed because we only get one night out a year and it was spent it a disgustingly smelly room. The room itself was very nice and the bed was really comfortable.