Feb 24 '19 at 16:47
That's would normally be no more than a one might be staff helped make up for some of the deficiencies. The room that they gave us in the north Tower had spider webs covering the popcorn ceiling and wall decorations. Spiderwebs covered the outside of the windows which were then filled with dead insects making it very difficult to even see what view there was. The bathroom sink was cracked and broken and there were used Q-tips on the floor. Also had light bulbs completely missing. We asked the front desk if there was some way we could get another room and they were very understanding. They said that that Tower was next on the schedule to be renovated and that it is in pretty tired shape. They then relocated us to another room that was much cleaner and we could see out the window! Personally, I think Harrah's should stop selling rooms that are not up to standard or risk becoming a name associated with cheap and dirty Motel grade rooms. Rooms full of spider webs are just creepy. No excuse. On a positive note, the second room had a great view of snow on the Peaks behind Laughlin. Pretty rare sight!
