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Mar 14 '19 at 2:27

Wynn Las Vegas

Wynn Las Vegas

  • Las Vegas, Nevada
The hotel prohibits marijuana on the premises but does not make this information clear to customers. Hotel staff entered my room without permission and told me to surrender my medical marijuana or leave the premises at 2am last night. Had this policy or any information regarding this policy been volunteered by hotel staff, this entire situation could have been easily avoided. Instead of acknowledging that more information regarding this policy could have been communicated to me as the customer, they decided that threatening me was a better option. For a hotel known for customer service, this was the poorest customer service experience of my life.
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@Wynn Las Vegas
@Las Vegas
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