Although I enjoyed my cruise, there are a lot of areas where they need a lot of work. The main one being guest services. There was only one young man who really was able to assist us completely and his name was Jonathon. The others pretended to understand, but most of the time would not even let you talk, before they said it was taken care of. Only to find out after numerous attempts, and standing in line once again, that it still was not correct. There needs to be more communication as far as fun passes, zip line, etc. Numerous people climbed all the stairs for zip line only to find out they had to purchase a token on a lower floor before they could ride. Just an example. I do have to say that the casino, although very small for the size of the ship, had excellent staff and servers. They made you feel welcome and took great care of their players. I thought the food was good, not excellent, and I was really looking forward to a good lobster dinner, which was not offered at all. Also, would have been nice to have a little more variety of steaks to choose from, rather than the same one every night. The waiter was wonderful and very friendly. Made it an enjoyable dinner. I think that the employees who do not really know positively how to help you would be better of just asking someone else who does rather than pretending and making you repeat your request over and over. That is my biggest complaint. I would be willing to try this cruise line again, but would probably wait a while to see if the guest relations improves and the variety of menu items was expanded. Oh, and why make reservations for the shows because they do not ask if you have them anyway or check to see if you do. After making reservations, it still was a first come first seat type of situation. Not good, and the size of the theater is not adequate for the size of the ship. Much too small.