The staff is very friendly and helpful. If my rating depended only on service, I would give them 5 stars. However, the theaters themselves are subpar. In my recent experience with this theater, the seats were uncomfortable, it seemed like the lights weren't turned off all the way during the movie, so I could still see everyone else around me. Granted, the bad experience worsened due to the constant whispering, coughing, and comments exclaimed during the movie by the audience members. Will not be returning to this theater.