I came in 5 minutes before the store closed. The salad bar was already closed and I just needed a single portion of ranch for a vegetable dipper that i picked up. I didn't feel like grabbing the whole bottle of ranch, because I am flying back to IL tmrw, so I was going to give up the dipper, since it had no dressing with. My last hope was to ask a store associate that was nearby for help.
His name is IAN. We didn't find single portioned dressings anywhere, however IAN was quick on his feet, went to salad bar area, found a bottle of ranch and made me a "to go cup" with ranch.
I shop in Whole Foods in Illinois often. Associates are always helpful and knowledgeable, I never left a review for Whole Foods YET - but this was BEYOND customer service!!! This was a real desire to help me out, not as a professional, but as a human being.
A salad lady had to go home and close, so I got no help there.
He wasn't just being polite and doing his job. He could fairly say that Whole Foods doesn't have single portioned dressings and that would still be doing his job, instead he went out of his way, delayed himself helping me out to find a bunch of other things and frankly MADE MY DAY.
If management is reading this, take a closer look at him, I think people like that would do great in management!
I hope guys get rewarded somehow for being real good people and providing outstanding service when everyone is just trying to close and get out....