The hotel front desk staff were condescending; all while they were responsible for messing up my reservation which caused me to pay two deposits ($100/ea) for the same room/ stay. When I asked for the manager, I wad told, "she won't be in for two weeks and no one else is taking her place. " The casino staff and restaurant employees were very friendly and attentive. Other than the hotel experience, I enjoyed my stay and gaming here.