Posts Tagged with #King Cat Club
Here working the registration for a state association's conference. Room is very nice but far away from conference center part of the building. Staff at hotel and conference center are great! Facility very nice for a conference of our association's size except for long walks everywhere. The distance between meeting rooms and hotel rooms was difficult for some of our older members. Really enjoyed the service at the three different restaurants I've eaten at but the serving sizes were very skimpy at the steakhouse for the price.
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I am casino people, so I won't give a bad rating based on winning or losing. Like any casino there are winning and losing days. The buffet is pretty good and the atmosphere is like any casino. Loud and bright. It is not my casino of choice because there is one closer to me but we are in St. Charles we go here for a change. There is a nice trendy bar on the casino floor. It also features all the newest slots as well as your older favorites, located upstairs. Check it out, you will have fun.
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For how much we paid for this room, we were expecting a stellar experience. Our Saturday night room rate, with tax, was $380. However, several things really shocked and disappointed us about our stay:
1. Around 9 am Sunday morning, someone (I can only hope it was housekeeping) entered our room without even knocking! They must have heard our voices and retreated back out before we could see who it was. Either way, this should NOT have happened!! I noticed that we were not even given a "do not disturb" sign to hang on the door, even if we had wanted to. But regardless if a sign was hanging on the door or not, they should ALWAYS knock before entering a room!
2. It seems we were only given ONE roll of toilet paper, and ran out in the middle of the night. Since my friends were all still sleeping, I didn't want to stumble around in the dark, find the phone, make a call, and have to wait outside in the hall for someone to bring some, so we used kleenex until I could call in the morning. But that's unacceptable to not have spare rolls of toilet paper in the room.
3. There were pieces of trash/litter in the hallway, and a room service tray full of half eaten food sitting in the hallway for hours, despite seeing hotel staff moving around on that floor constantly. Not to mention a giant used towel bin (from room service) sitting in our hallway overnight, from the time we checked in until the time we checked out (almost 24 hours).
4. The pool was unavailable to guests on Sunday morning due to them setting up for a party happening later in the day. This was very disappointing.
5. It seems they also messed up when they checked us out. My card was charged for my portion, as well as the balance for the room (which was supposed to go on my friend's card, which was on file). But both charges hit my card. Now I will have to call them and spend more of my time correcting this issue.
For the price we paid for this room, we anticipated a top of the line experience. But instead it was one disappointment after another! When I told the front desk when we checked out, she apologized, but a discount on the room would have been better!
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Beautiful and unique and huge. This place was well maintained with lots of restaurants and food choices. The room was five star plus. Clean, spacious with tons of amenities. The casino had three levels with a small non-smoking area. Breakfast at the diner was a treat. Shonnel impacted our dining experience with her happy, helpful demeanor. Need more folks like her for sure.
We will come back to enjoy another Ameristar awesome good time!
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Ameristar sits along the St. Charles riverfront right off Highway 70. It's a beautiful casino with extravagant and well priced rooms at the hotel. The actual casino has thousands of slot machines and the tables are always packed. There's lots of restaurants both inside and around the casino. Most of the restaurants inside the casino are family friendly. It's also about 30 minutes away from downtown St. Louis so you can easily drive back and forth
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