My friend and I were very excited to visit the Sugar Factory after seeing so much hype about it. We decided to visit the smaller version of the store in the mall. We both got milkshakes. First, the two ladies working were not very pleasant and acted as if we were bothering them by actually ordering. The sugary cocktails they offer are over 20 dollars but the milkshakes are 9. I was very excited about my milkshake as the photo made it look decadent. After waiting about 10 minutes (yes, 10 minutes for 1 single milkshake) it did not at all look like the photo, it tasted like a McDonald's milkshake (I ordered the Cookie Jar Milkshake). Pretty disappointed in my overall experience. Additionally, there isn't prices on any merchandise, which most of it is junk anyway. The next time I visit Vegas I will not be making a stop.