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Jun 16 '17 at 18:43

Great hotel & fun place. Horrific customer service. On the phone, 2 separate individuals failed to provide their names when answering the call & then proceeded to hang up on me before I could make my inquiries. Customer service here is non-existent. Good luck getting help at this hotel. Also, have been on hold for 30 minutes for my third call. This business has no clue how to handle a PAYING CUSTOMER. Better off staying at Excalibur down the road for better customer service & cheaper prices all around.
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