Great hotel, was great when it was Sheraton, when it was Fairmont and now when it's a Hilton. Amazing restaurants, the people working there are the same regardless of management and they've been in the hospitality business for quite the longest time.
Good option if you want a getaway within Cairo with a nice pool, or if you want. A place to stay that's near the airport.
King & Queens Casino - Sheraton Heliopolis Hotel
Uruba Street
-
Cairo
Location
Cairo
Property Type:
Casino
Hotel Rooms :
582
Table Games
5
4 people currently viewing
Overview
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Reward Program
Rock StarTiers
4
Highest Tier
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Points For Highest Tier
100,000.00
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$6.00
Bad experience indeed, the check in was messed up with regards to the rate provided which carried a huge mismatch between the two rooms I booked; I specifically asked for no smoking rooms and ended up on the smoking floor and when I tried to call from the room to change no response; moreover; the smell of the floor was entirely smoke filled and the bed sheets were also full of this smell.
The food is not good at all and we ended up suffering from diarrhea; it was only when we complained about anything that they try to make it better but that is not happening as expected in any 5 star hotel by default.
The swimming pool was repulsive to my children due to the extreme amount of bugs.
House keeping was below average and I had to ask for many things which again wasn't by default present.
I don't suggest this hotel unless u are obliged to stay in it.
One last note; we wrote a feedback to five people in the hotel and no response whatever and this can only reflect the poor management and customer service you would face if you check in this hotel.
Comment
We had delicious Iftar during Ramadan. Very nice atmosphere
Comment
Bad experience indeed, the check in was messed up with regards to the rate provided which carried a huge mismatch between the two rooms I booked; I specifically asked for no smoking rooms and ended up on the smoking floor and when I tried to call from the room to change no response; moreover; the smell of the floor was entirely smoke filled and the bed sheets were also full of this smell.
The food is not good at all and we ended up suffering from diarrhea; it was only when we complained about anything that they try to make it better but that is not happening as expected in any 5 star hotel by default.
The swimming pool was repulsive to my children due to the extreme amount of bugs.
House keeping was below average and I had to ask for many things which again wasn't by default present.
I don't suggest this hotel unless u are obliged to stay in it.
One last note; we wrote a feedback to five people in the hotel and no response whatever and this can only reflect the poor management and customer service you would face if you check in this hotel.
Comment
Great hotel, was great when it was Sheraton, when it was Fairmont and now when it's a Hilton. Amazing restaurants, the people working there are the same regardless of management and they've been in the hospitality business for quite the longest time.
Good option if you want a getaway within Cairo with a nice pool, or if you want. A place to stay that's near the airport.
Comment
We had delicious Iftar during Ramadan. Very nice atmosphere
Comment
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