I would have given this place five stars if the manager hadn't treated both me and my boyfriend so poorly!!!!! Our seever, Mathew, was extremely attentive and such a delight that which is why I struggled with this one star rating. He was always smiling and made sure we were satisfied throughout our entire meal. I have worked in the hospitality and food and beverage industry for over 15 years and from my personal opinion servers like Mathew are extremely hard to find. The manager, John Hardy, is the sole reason I gave this place one star. In the middle of our meal my boyfriend had informed Mathew that his steak had quite a bit of gristle in it (FYI gristle no is defined as cartilage inedible tissue in meat). Mathew apologized and was very accommodating the rest of the meal. Manager never came to touch the table to check on us and see if our problem had been resolved. Had to ask Matthew to see if he could get the manager for us just so we could let him know so he could take steps to prevent future problems like this. John's response to our feedback not at all what I was expecting. He said "You should have told me earlier. Grill is already closed so there is nothing I can do about it." He did not apologize one single time and with a condescending attitude said "Well I hope you come back and see us still", and walked away. We were just speechless after this interaction and it definitely through us way off gaurd!!! I have always done my best to solve any of my guests problems and I certainly wouldn't treat another human being the way he treated us. It still boggles my mind that he never apologized and that is the very FIRST thing that all restaurant employees are taught to do when they encounter a problem.
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