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Under the Oak Cafe

When you walk in....WOW! What a nice place. Gaming floor is big bright and beautiful. New games great atmosphere. Did not stay over night, we were just there for the games. Will definitly consider staying here next time we visit.
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Under the Oak Cafe

WEEKEND BRUNCH BUFFET IS PHENOMENAL!! We have been twice, Mother's day and last Saturday. Both times Awesome, closest thing to finding something we didn't like was sugar free chocolate cake. The salad bar is fresh, the Bacon isn't burned, the brisket is wonderful, the smoked sausage is actually smoked tasting. And the desserts, one could injury themselves on dessert alone! The Mimosas are good too. Hands down best brunch I have had along the coast, more than well worth twenty bucks!
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Under the Oak Cafe

Very nice, ultra clean, friendly staff...Must visit and you will be pleased... We loved it and going again. Actually we will stay there. It opened year & half ago. Place, floor, machines very clean, staff takes care of people. Nice restaurants inside, slits are giving more frequently. We live to visit again.
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Under the Oak Cafe

My self and my son, my daughter n law and my 1st grandson went to eat the buffet and the food was delicious and the service was awesome. Our server kept coming to our table to check to see if there was anything we needed. She was so sweet and kind. Great dining place great environment.
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Under the Oak Cafe

Had a very good Mother's day lunch. They had a fantastic lunch menu. The server was very good she got us what we need and asked for. It was very very good place to eat and have fun. It is a very clean casino.
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Under the Oak Cafe

We had a wonderful stay. Upon arrival we were told our room was upgraded which was a great surprise. My only disappointment was on a promo Sunday. I won a 50.00 slot play and was told I had to use it by the end of the month which was the next day. On Monday when I went to use it I was told the peel and reveal had to be use that Sunday. So needless to say I was upset that the promo counter did not provide the proper info. But overall the staff is great and the facility always clean.
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Under the Oak Cafe

I'm back! The Pearl has the friendliest staff I've ever encountered anywhere! They are so helpful and attentive! I love the Scarlet Pearl for the outstanding staff, great slots, delicious food, beautiful rooms with breathtaking views! It's easy to access and there is plenty of parking. Only wish I could visit more often.
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Under the Oak Cafe

I went to the casino because we had a comp meal and some slot free play. The buffet was great, our waitress was very nice and helpful. The casino floor is huge, it had multiple table areas, and several slots that I had never seen before. Overall a great newer casino. Would give 5 stars but I haven't stayed at the hotel portion yet.
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Under the Oak Cafe

Favorite casino on the gulf coast, from the moment you walk through the door your greater by the pleasant smell of the casino along with nice draft from the air. I like the fact that it has escalators right at entry way making it easily accessible when I bring my grandma with me. The gift shop, oak restaurant and the slots are all within a 50ft walking distance from the elevator which is perfect for her! I can tell the security guards who always greet me at the entrance enjoy their job. Not a huge turnover in employees because I see the same staff every time I come, scarlet pearl must be doing something right!
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Under the Oak Cafe

I had the absolute best experience I've ever had in a casino at the Scarlet Pearl. The staff was absolutely wonderful. The rooms were very nice and very clean. They were very accommodating and exceeded every expectation from the moment I stepped out of my vehicle at the valet, into the casino, Hotel check-in and reservations and Bar and Restaurant staff as well. They just gave you this feeling like they were happy to have your business and glad that you were there. So if you want to visit the best casino on the Gulf Coast then visit the Scarlet Pearl!
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Under the Oak Cafe

Love love loved our stay??! Beautiful high tech rooms. The hotel smells like they have someone walks around spraying a wonderful light perfume. The beds were super comfortable shower was awesome! Great hotel ??????????
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Under the Oak Cafe

Went to the grille for Valentine's Day, the wait staff wAs great and i have NEVER eaten a steak without steak sauce.... I ate that steak without asking for steak sauce! The cooks need a raise! Great job guys!
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Under the Oak Cafe

We used Valet because parking is almost non-existent. We were at Valet to pick up our car at 7:45, other people came and went, at 8:10 I walked back in and asked if there was a problem. The guy looks at the board and says, we don't have anything on the board so it should be here soon. 14 cars were brought threw, people left within 5 minutes of arriving at Valet. 8:20 I go back inside and asked if they lost my keys or lost my truck. When I got back outside a Valet guy comes out and goes after my truck finally at 8:25 they bring my truck. I immediately called the Casino. I was a mile from home when I finally got a person on the phone, of course there were no managers in that I could speak to, they will call you back was the message I got from Brittany. Thus far it I have not received a call. Very unsatisfied with the service from a company that is in the hospitality industry!
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Under the Oak Cafe

They need better management by far! And employees that are all on the same page. Everyone had a completely different answer to the exact same question. The players services is a complete joke. Not even the managers in the players services have authority to do anything to accommodate the guest. They have to go though emails with people not even working in the casino. And better yet, the people they have to email, is on vacation for a week! Asked to use a phone at hotel check in, the 2 employees there said they weren't allowed to do so that I had to take an elevator to the 3rd floor hotel and use the one in the hall indent of the hotel gym. Not A SINGLE PERSON, IN 4 HOURS came around to see if I wanted anything to drink. I had to find an employee, 4 hours in to my visit there and asked if they had self service fountain machines for guests as all the other casinos on the Gulf Coast does, and was told I had to walk all the way in the back to the bar, just for a diet coke. I understand it's a new establishment, and like most, will have its kinks to work out, but this was the second visit, a month after I visited Grand Opening night, and it was far worse. Won't be visiting again. And if I do, it won't be for a very long time,
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Under the Oak Cafe

I was disappointed in this casino. I will not be returning anytime soon. Buffet was not very good, machines were not good. Not a lot of variety. There is NO reason to pass up seven other casinos to go to this one. I will not waste my time or money here
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