Reviews

Albany Harness Racing Club

Omg I love the rooms it was clean and the serice was great.I met the owner he was so nice.yes I am booking my room again.Saratoga springs new york at stay on Saratoga hotel.I will recommend to anybody
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Albany Harness Racing Club

Today The owner of this place was very prejudice towards my daughter and her boyfriend. He started by telling me the only way I could Stay there with my daughter was if her boyfriend “of complexion” does not come inside the room or around the hotel. I simply declined that request due to its racial discrimination and because of that, he decided to STEAL a bag filled with my own belongings out of the room I stayed in. He proceeded TO LIE TO ME AND MY FAMILY about it until I called the cops and they retrieved the bag for me. DO NOT STAY HERE!!!!!!! THE OWNER OF THIS PLACE IS A PIG AND IS DISGUSTING.
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Albany Harness Racing Club

The management was very prejudice. If your of any complexion please don't go here. You will not be welcome
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Albany Harness Racing Club

The manager here is very racist. It is very unfortunate to have lost out on customers that would have stayed for a while. This was just so sad and disgusting. It was a seriously disgusting experience.
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Albany Harness Racing Club

Lovely rooms, good amenities, great location
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Albany Harness Racing Club

Very clean. Everything in walking distance.
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Albany Harness Racing Club

The owner Steve is a pig & has no respect for his guests. He charges abnormally high.
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Albany Harness Racing Club

We recently stayed for three nights for a special events, Jazz Fest, weekend at the Stay Saratoga, recently rebranded from the Carriage House Inn. Along with a group of other friends, as many as six couples, we have been staying at the Carriage House Inn for over 30 years. The rooms in the main Carriage House were never elegant. They were modestly appointed rooms and always spotless. The ability for our group to be in adjoining rooms and get together on the porches gave it a homey feel. The owners and staff were always very accommodating and showed a true appreciation for our consistent patronage. With the past two owners, after our stay, we would book for the next year’s Jazz Fest weekend and would be penciled in for the same rooms. We would reconfirm early the next year and just giving our credit card info was enough to secure our rooms. A few years ago, ownership changed and the new owner was uninterested in accepting our advanced bookings (most times guaranteeing up to 5 room reservations a year in advance). We were told that we would need to contact him over the winter for each reservation, never sure if we would get the same rooms. For this past reservation, we were told that we have to book the rooms online. We did so in December of last year and rather than holding a room with our credit card info or a one night deposit, our credit cards were immediately charged the full amount, over $600.00 for all 3 nights! When complaints were made about the full charge, six months in advance, the owner would not change the policy. In the first couple of years with the new owner, there were some problems with room rates, room selections, some minor general maintenance issues and an innkeeper that was not as friendly and accommodating as is the past. We attributed it to a new owner getting accustomed to a new business. At our arrival this year, we found that the cleanliness of our room was well below the “old standards” of the past. The new wood floors were sticky and filthy. The kitchen sink drain board was black with dirt and stains. The bathroom inner shower liner was covered with pink slimy mold/mildew as was some of the shower tiles. Other friends had similar problems in their rooms. This should not be the condition of a room especially at the beginning of the season. Our “Complementary Breakfast in Your Room” consisted of two frozen breakfast sandwiches, some instant cereal and motel sized packets of coffee. Also, it should be noted that not all the “Deluxe Double” rooms have the same amenities. A few are large and have a full kitchens, like in the website photo, and others are quite small with just a motel sized fridge and coffee maker. In the past, the Carriage House Inn was always totally booked for that weekend. Within the past few years, there were still rooms available at our arrival and during our stay. We may have become too accustomed to the friendly hospitality and care taken by the earlier innkeepers and hope that the conditions we encountered never happen to anyone else. Sadly, after over 30 years of staying at the Carriage House Inn, our group will no longer stay there unless we see major positive changes.
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Albany Harness Racing Club

We recently stayed for three nights for a special events weekend at the Stay Saratoga, recently rebranded from the Carriage House Inn. Along with a group of other friends, we have been staying at the Carriage House Inn for over 30 years. With the past two owners, after our stay we would book for the next year’s special event and would be penciled in for that weekend, confirming in the beginning of the next year. The new owner was uninterested in accepting our advanced bookings (most times guaranteeing up to 5 room reservations). For this past reservation, we were told that we have to book the rooms online. We did so in December of last year and our credit card was immediately charged the full amount, over $600.00 for all 3 nights! When complaints were made about the full charge, the owner would not change the policy. At our arrival, we found that the cleanliness of our room was well below the “old standards” of the previous owners. The new wood floors were sticky and filthy. The kitchen sink drain board was black with dirt and stains. The bathroom inner shower liners was full of pink slimy mold as was some of the shower tiles. Other friends had similar problems with their rooms. The “in room continental breakfast” consisted of two frozen breakfast sandwiches and motel sized packets of coffee. Also, be aware that not all the “Deluxe Double” rooms have the same amenities. A few are large and have a full kitchens and others quite small with just a motel sized fridge and coffee maker. In the past, the Carriage House Inn was ALWAYS totally booked for that weekend. With the new ownership, there were still rooms available during our stay. Sadly, after over 30 years of staying at the Carriage House Inn, our group will no longer stay there under the current ownership
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Albany Harness Racing Club

I made a reservation at this Inn. THEY cancelled my reservation the next day saying they had "double booked" . They charged me anyway and are refusing to refund my money!
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Albany Harness Racing Club

They forgot to put towels in the room. It took over two hours for the Innkeeper to bring me towels. They cancelled my second reservation due to "double booking" the room. They did not refund my money. I am now having to dispute it with my credit card company even though it was the Inn who cancelled my reservation!!!!
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Albany Harness Racing Club

Old school
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Albany Harness Racing Club

I made this reservation months ago. Steve the owner messaged me through Expedia a few weeks ago to tell me the price of the room was wrong. I thought it was strange, though I accepted the higher rate. I couldn’t believe it when I showed up to find out that he gave my room away. Steve said that he tried to run my credit card the day before arrival and it didn’t go through so he cancelled my reservation. There is never an issue with my American Express card. He totally lied in order to charge someone else more for my room. Can you imagine how disappointed we were? I called Expedia, they confirmed that my reservation still existed. Expedia gave me $100 credit towards another hotel, which was nice of them, but.. it doesn’t take away the disgusting behavior of Steve and the Carriage House Inn.
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Albany Harness Racing Club

Through Expedia, I booked two rooms for a weekend in July. I made the reservation in January for $125 / night, well in advance. 1.5 months before the reservation, I received a message saying that the rate of $125 / night was wrong and it was actually $175 / night. At that point of course all the other decent hotels in Saratoga were already booked for the weekend. I accepted the rate increase after Expedia said they couldn't do anything about it, but canceled one of the rooms since the other couple we had planned to go with backed out. Fast forward to the day of the reservation, after driving over 4 hours to Saratoga. I go to check in and the guy says that my reservation was canceled. What? He said the card he used to charge the room was declined and he canceled the reservation for that reason and because he was pissed at us for giving him a hard time about the rate increase and canceling one of the rooms. It's possible the card I used on Expedia was one that was recently stolen (I made the reservation so long ago). He didn't have the courtesy to call me and let me know? Never been to a hotel that would (a) charge your card before you even arrived and (b) not call to TELL YOU the reservation was canceled or give you an opportunity to use another card. He said the only available room left was the suite (the "best in saratoga") and tried charging me $250 a night for it (remember my original rate was $125 a night!!). I refused and got him to go down to $210 a night. I really had no other option as all other locations in Saratoga were booked for the weekend. As for the room itself, it was nothing special, especially considering the strange strains on the sheets. Be careful with this motel. We booked this reservation for a concert that was in town, and I'm guessing once he realized that the concert was this weekend he started increasing peoples prices because hotels are in demand. Awful, will not recommend this place or stay here again.
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Albany Harness Racing Club

Beautiful, spacouis, charming, Victorian, immaculate rooms. Parking right by our room. Fully stocked kitchen and a fitness center. Great location.
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