I am sorry to say what I HUGE disappointment I experience during my recent stay at the Borgata.The hotel itself is beautiful but the customer service lacks professionalism and diplomacy. Never have I stayed in a hotel were I was made to feel like the staff was doing me a favor by letting me and my 12 colleagues rent their rooms, eat in their expensive restaurants and frequent the casino. We came in for a conference at the convention center and thought it would be nice to patronize the Borgata rather than stay at our "usual" places, closer to the convention center. Together with my colleague, I booked a suite that they claimed had an ocean view. My view was of the parking lot overlooking the city. Our linens smelled as if someone had briefly slept in them - not dirty but certainly not fresh. We got a private dining room for 12 at the Italian restaurant. Our reservations were for 8pm, at which time were were seated. Two waitresses, who seemed frazzled, advised us to get our dinner order in because the kitchen closed at 9pm. Then they disappeared for what seemed to be longer than expected only to return with half our drink orders. The irony of it all was that we never once complained about these issues. The very upsetting reality came when we realized that, for reasons beyond our control, we had to stay another night. Originally we looked three nights but thought we would be leaving after the second night so we cancelled the 3rd night. Once we realized we needed to be in AC for a few more hours, not even an overnight, we called customer service to explain. The problem came to pass when we asked if they could honor our original rate. We were advised that the rate had changed, this time it was literally double the cost, and that if we wanted to stay we would have to pay the full amount. We went in person to speak with a reservation manager and she would not speak to us. The reservation rep mocked my colleague for getting upset and, at one point, we witness both the manger and the rep whispering and giggling like two school girls. We were mortified! While I am in the medical field and not in business, I have enough logic that tells me that a "reduced" rate room (at $320.00) is better than an empty room. After all, we were not asking for a free room or an exceptionally low rate, just what we paid the other nights. The end result was we went to another hotel, closer to the convention center, were treated with respect and gratitude, spent hundreds of dollars in their restaurants and casinos - all the while asking ourselves, "Why go to the Borgata to be treated with a negative, pretentious, unprofessional attitude, when we can spend our money were people appreciate our patronage and have a sense of pride about their work. Never again!