Mar 19 '12 at 18:58
The people who took my reservation over the phone messed it up so when I arrive at 3 in the morning I had to argue with the front desk staff person. They didn't honor a coupon we had and charged us full price. We finally got a room, but it smelled like smoke (even though it's a non-smoking room). No shampoo or conditioner. Very noisy - we heard people walking up and down the hallway all night and cell phones ringing. Housekeeping beat on the door at 11:00 - even though we had a 12:00 check-out and didn't seem to care that people were still resting/asleep. Stay at another place in town and come to the Resort for the meals and shows.