Reviews

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one year ago
Ok place although employees dont know how to treat customers
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one year ago
Awesome place to playamd win money
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one year ago

A Google User

A Google User
The hotel here is really great, very clean. 4 different pools and great beach. Different show every night is nice with great dancers! The entertainment team is always around to make sure you’re having a great time, really great team! Yoeimily , la diva, Carla, Elaine very good
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one year ago

A Google User

A Google User
I have stayed at 2 other resorts in Punta Cana before but this one tops them all!!! Newly renovated rooms, so comfortable! Wifi is perfect works everywhere, even on the beach! Buffet is amazing, best buffet I've ever been to. Nicely decorated, clean and organized. Staff is amazing, very friendly, helpful and polite. 3 amazing pools spread throughout the resort and great kids club! I stayed in building 26 right by the beach and the kids club. Resort is kept clean and they always have workers outside cleaning and keeping the property maintained. They spray at night and morning for mosquitos. Entertainment is 10/10!! Always something different, best I've ever seen at any resort! I got a welcome gift when I arrived and they even gave me a late check out free of charge! Will come back here very soon!!!
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one year ago

B kickz

B kickz
DON'T COME HERE!! I can go into detail but let me begin with a quick over view for the people who do not want to read long reviews. They have roaches, electrical problems, cold and hot water issues, their roofs leak, only if you say in a higher level will you get decent liquor. The check in process is a nightmare. You can't get into any resutrants without long pants and close toes shoes which they never told us about. So to begin the check in process is about 2 hrs in total or more depending if your room is ready or not and our party of 12 got there after 3pm so they should have been ready but weren't. If you stay in the royal level like we did you have to check in at two different places which is a waste of time. The royal level is supposed to be a lot better accommodations and service but really wasn't. They didn't tell us we could only get premium liquor at one bar by the beach that closes at 6. So if you want to hang at the main pool and drink with your all inclusive package you had to walk about 10 minutes to that specific bar. Now being royal gives you access to everything including the bars All over the resort but they have really bad liquor and don't even give you the option for premium liquor. Remind you they give you a wrist band with different colors showing your different levels, so even with the royal level you could not get premium liquor. Now since it's Dominican Republic you want to hang in the pool and drink since they have a pool bar but.... They run out of liquor in the middle of the day and say they can't more..so since you are now wet you go to one of the other bars they refuse you service because your wet... But isn't this a resort based on a tropical paradise where people will be in the pool or the beach yet we cant get drinks wet. Now that you had so much to drink you go off to eat and you can't eat at certain restaurants without long pants or closed shoes. Even in the all you can eat buffets they have a dress code. By this time you want to relax maybe get changed you go in your room and your lights don't work. Half of my lights in my room didn't work and to top it off I seen little roaches in my bathroom..yuck. I was also there is with a party of 12 and some of them with had no hot water or no cold water or when it rained it rainined in my uncles room. When we spoke to the resort staff they sent someone that was it. When they asked if I would come back to the resort I said no I'd come back to DR just not here and they said yes come back just not here. Oh BTW.. The Jacuzzis are not even hot only the one on on your balcony it's not worth the money..stay away
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one year ago

Lazaro Hernandez

Lazaro Hernandez
Will be spending 10 days here at the resort as a first club member - so far so good - today is only my second day - did have a bus or two of what appears to be graduated high school seniors - via s-trip - let’s see how it all goes - pool bar very busy - so far everyone behaving ok - legal drinking age in DR is 18 so let’s see if they can hold their liquor. The staff has been very nice and helpful. Liquor has been good - bar tender Marvin in lobby has been excellent and always has a smile - fast as well along with good drinks. Natividad in concierge services also very nice and helpful. Angelina and Zoila who took care of our room - very well done and nice too. Will update this later on as needed.
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one year ago

keith J

keith J
My recent stay will have been my third time at this resort my boyfriend and I love it. We spent our one year anniversary here. The staff is amazing the entertainment crew is awesome especially Escarla At the pool towels. She’s recognized us every time we stayed and made us feel so welcome and like family. We love her. Thanks for an amazing stay. We definitely will be back for a fourth time
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one year ago

A Google User

A Google User
My recent stay will have been my third time at this resort my boyfriend and I love it. We spent our one year anniversary here. The staff is amazing the entertainment crew is awesome especially Escarla At the pool towels. She’s recognized us every time we stayed and made us feel so welcome and like family. We love her. Thanks for an amazing stay. We definitely will be back for a fourth time
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one year ago

Nicole Alvarez

Nicole Alvarez
Just returned from a week stay at the resort. I really enjoyed my stay there along with my family. The entertainment always had us on our feet and were very pleasant to talk to. Barbie as she likes to be called was very sweet and always asked if I wanted to take part in one of the games and was never rude if I said not right now. The service was okay, many had nice faces on and some just didn't which made me feel a little uncomfortable. Overall, I had a joyful stay.
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one year ago

A Google User

A Google User
Just returned from a week stay at the resort. I really enjoyed my stay there along with my family. The entertainment always had us on our feet and were very pleasant to talk to. Barbie as she likes to be called was very sweet and always asked if I wanted to take part in one of the games and was never rude if I said not right now. The service was okay, many had nice faces on and some just didn't which made me feel a little uncomfortable. Overall, I had a joyful stay.
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one year ago

Tristan Williams

Tristan Williams
Resort was alright. Personally wouldn’t stay here again. Buffet food was terrible. Only thing that saved us from starving was the restaurants you were able to make reservations at. Liquor was pretty weak. Also housekeeping refused to give extra towels. Plus we woke up to a dead roach in our room. Last day we had no hot water. Spend more money and stay somewhere else.
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one year ago

Christian Rivera

Christian Rivera
Awesome place! Stayed here for a week and I can’t wait to go back. Food is TOP NOTCH. The parties are TOP NOTCH. The staff is TOP NOTCH.
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2 years ago

Yocasta Mompie

Yocasta Mompie
Had a wonderful weekend here, celebrating The Dominican Republic’s Mother’s Day. Our course was here with my mother, sister and brother in law. Everything was exceptional in the resort, I definitely will stay here again and again. Very modern design and in tip top shape. The staff was on point with everything, especially keeping the place clean and ready for everyone. The entertainment was spectacular with an international dancers and burlesque. Even the food in the buffet lounge was diverse and plenty.....delicious.
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2 years ago

Janine Lara

Janine Lara
Resort was very nice and clean. Front desk staff have attitudes. Other employees were very nice. Food was good. Though I noticed employees hang around with guests when not working. At restaurants, pools, club, etc. Lastly, they charge $12.00 per day for internet.
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2 years ago

Jose BORIA

Jose BORIA
The swim up bar was great, along with the bar staff, the beach was beautiful and clean, plenty of seats every where. Spa was good. The room was excellent, clean and comfortable and the AC was awesome. Our ocean view was amazing and the Jacuzzi on the porch was a great treat. However the food was OK, nothing to get excited about at all, could not wait to eat something at the US airport. Having to book reservations in advance for dinner and wear long pants in the heat, not my idea of fun at all. Did not like the dress code especially when on vacation, no entertainment what so ever. Next trip to DR wont be here. If you can deal with not so great food, the place was really nice.
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