NEVER AGAIN. By far the absolute WORST customer service experience EVER!!! Where do I start? I went there to see a concert, so you think they would be prepared for a bug influx of people. Nope. You can't drink inside the event center (lame) so they had 2 bartenders trying to serve hundreds of people desperate to get a drink before the show started. Most everyone went inside thirsty. Strike 1. After the show, we went to the bar on casino level. It was packed with the concert goers. I am not kidding....they had 1 bartender. People waited 30 minutes to get a bottle of beer. Went upstairs to other bar (Fire Lounge). Even worse. They serve food so you can only imagine the wait. Also only 1 bartender. And she had to act as waitress too for the tables in the lounge area. People waiting 20-30 minutes just to cash out their bills. I saw this and paid cash...every time. I asked a floor manager what the deal was. He said, "Well, it's a Sunday in December." What a dunce. Yeah, did you forget you are hosting an event tonight Bucky...ever think of that? Strikes 2&3. Here's the best one. Gambling is a joke. They have one small area in center of gaming floor for table games and everyone is rude.....I mean everyone. No matter what you ask, the answer is no. Nobody would get you a waitress and I saw three of them all night......for the whole floor which has about 500 slot machines!! I gambled for 5 hours and got 3 free drinks....I am not kidding. Strike 4. Playing craps was a joke. Oldest "kid" working table looked 23, even the pitboss. They routinely could not calculate odds, paid out incorrectly and often took your winning bets. I actually had to get 2 other dealers to convince some 19 year old that my bet was a winner and they finally paid me. And then this happened: I was told to keep my drink behind the cushion edge. I oblige. 1 minute later I am retold where to keep my drink (which was behind the table edge) and I say I got it....I don't need to be reminded, I am not a child. Then the pitboss makes a comment and picks a fight with me. The freaking guy running the table who needs to be in charge of the chips and payouts, etc starts an argument with me!!! I told him he should be doing everything in his power to make my gaming experience a pleasant one, to cater to the customers...to make them want to come back. But he kept on me. Even his boss told him to hush but wouldn't apologize to me or have him removed. Strike 5. No one smiles, no one cares. They just want your money. Only bright spot was waitress in Café for late night snack. Just go to Niagara or Turning Stone. Don't give these guys your business. You'll regret it.