The guest should reach out to the RCCL service department by phone, to notify the sailing about the positive test result. Club Royale individual service can be reached at (888) 561-2234 Monday - Friday 8AM - 10PM & Weekend 9AM - 5:30PM(est). After hours the guest can contact the RCCL general service line (800) 205-9812 open all days 7AM - 2AM(est).
As part of our protocols that have been developed in partnership with local governments and agencies such as the U.S. Centers for Disease Control, if a positive test result is received during the boarding process, RCCL is unable to allow that guest to sail. As a result, Royal Caribben will provide the guests with a full refund of cruise fare paid.