At URComped, we value A.C.T.S., which stands for Access, Convenience, Trust/ Transparency, and Speed/ Special Service. We do our best to respond to you as quickly as possible, usually within 1–2 business days.

During busy times, responses might take a bit longer, but most players find our team to be very responsive. Also, keep in mind that when your cruise line takes longer to reply to your host, it can affect how quickly your host can get back to you with updates.

If you’re a new member, you might experience some delays while the cruise line reviews and approves your comp, since we need to send them additional information about you for that first trip.