URComped values A.C.T.S. which stands for Access, Convenience, Trust/Transparency, and Speed/Special Service. We strive to respond to customers as quickly as possible, usually within 1-2 business days. During periods of high demand, response times may be delayed. However, most customers have found our team to be responsive. Also, depending on when the cruise line responds to your host will affect when your host can get back to you with certain information. New members may experience delays while waiting for a cruise line to approve their comp, because we are sending more information over to them to review.