My experience started out a little rough with both of the bikes I reserved 3 weeks prior being unavailable the night before the rental was to start. Once I arrived at the fort Lauderdale location, I expressed my disappointment to Camila. She was very understanding and extremely helpful. She was able to go through a bunch of channels to make the bike I originally requested available. If not for Camila, i would not be writing a positive review. Also, Ron was very helpful and answered any and all of our questions and suggested some good routes to ride. Return of the bikes was very smooth as well. All in all, I would definitely rent from eagle rider again.