I’ve just called twice to speak to a manager and no one has called me back
My name is Carla
I have left my phone number on the voice mail
Twice in the last half hour
Me and two coworkers have just left there.
I have been bragging on the bongo cake for over a year
I finally bought 2 coworkers to the restaurant and we got our orders to go after gambling and we all we home to enjoy the bonzo cake.
The brownie is hard and not fresh
The cake wasn’t even layered t was some mess just thrown in the box
I wish we hadn’t just grabbed our bags and left.
There is no way we would have paid for what that server packed up for us!!!
It was not supposed to look like that!!
It was not supposed to taste like that!!
Shame Shame SHAME!!
We drove all the way from Ofallon Illinois!
I want my money back for 3 Bonzo cakes!!!
Calll me!!
My name is Carla
My phone number is on the answering machine !
Today is Thursday 9/6/18
We were there about 8-8:30 pm
We each bought only a Bonzo cake
3 orders
We want our money back!!!
Good food, but ABSOLUTELY the worst service I've ever had! We arrived about 6:05 for dinner before a 7:30 concert. Took about 10 minutes to take our drink orders. Fortunately we ordered our entrees at the same time, otherwise we'd probably still be waiting on our food. After spilling a tray of drinks on our dining companion, our waitress disappeared for about a half hour. We ordered 5 minutes after the people next to us and they were 3/4 of the way finished when I tracked down our waitress to ask where our order was (she never once stopped by to check on us or tell us they were still working on our order). After checking with the kitchen, she told us it would be another 7-10 minutes, at which point I asked to speak to the manager (we'd been there over an hour by this point). Interestingly, after speaking with the manager, our meals came out immediately after. But then we realized they forgot the chips on my husband's fish and chips (we didn't even bother saying anything). The managers hid out in the kitchen, only to be seen when cleaning up the spilled drinks or when I complained about our wait. We will never go back.
WORST SERVICE THAN MCDONALD'S. DUMPED OUR ENTREE BEFORE APPETIZERS. FOOD WAS COLD. NEVER GOT TATOR TOTS ORDERED N PAID FOR. THE WAITRESS COULDNT EVEN GIVE A 'SORRY'. TERRIBLE CUSTOMER SERVICE!
Ate here twice while at the river city hotel. Loved both times. 1st I got the beerhouse burger with fries. The waiter brought out replacement fries because the first batch wasn't good. Sean was right! The second fries he brought was twice as good. The second night I had the buffalo chicken salad with honey mustard dressing. It was filling and also delicious. Great restaurant and service!
We ate at the Beerhouse tonight and we were totally disappointed. The steak and the porksteak had way too much fat in them. Tasted like they had been cooked hours ago and reheated. Won't be back to River City Casino because I imagine the other restaurant are just as bad. For a $45.00 bill we can eat some where else and get a much better meal.
I usually don't have issues when I eat in. This time I was tired and decided to get the food to take home. My husband got the fish sandwich and I ordered a chicken taco salad. We waited a half hour for it. Got home home, now mind you we live in North county, and my taco salad was lettuce cheese and black olives. No chicken, no sour cream, no Pico etc.....I called and got voicemail. I paid $13 for a bowl of lettuce!!!