Posts Tagged with #Deadwood Gulch Gaming Resort
Comfortable beds, clean, cute bath tub duck placed in every bathroom on the tub yours to keep, xmas bear on tge bed , on arrival yours to keep for small fee, great gaming area large and you can WIN HERE EVERYTIME U PLAY
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Good place for the kids and you don't have time deal with the noise of partying college students
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My wife and I will never go back to this place again. They say you get a free breakfast but what they don't mention is it's limited selection and gratuity is not included. Guess I should have realized what a scam it was at check-in when they gave me the "coupons" for the free breakfast. When we arrived at our room both beds were not made properly. The bottom sheets were barely put on the mattresses. Inside the shower there was black mold growing on the wall. This place felt more like a run down weekly stay hotel then a "Gaming Resort".
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We didn't stay at the resort, so I can't speak to the rooms. We ate lunch here on our way through the area and it was amazing! Highly recommend it. Get a couple of donuts on your way out the door, too.
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During our stay at Deadwood Gulch the 1st week of August, our room was located directly next door to the laundry room. We returned to the hotel one night after enjoying the restaurants and casinos of downtown Deadwood to find the laundry room on fire. Since our room was right next door, we had to move all of our belongings out of our room and onto the sidewalk. Once the fire department arrived, we were no longer allowed to remove any further items from our room until the fire was extinguished. Once the fire was put out, the room we were in was not only soaked, it smelled like smoke (obviously). Management moved us to another room; however, after asking for a discount and/or to "comp" just one of our night's stay, we were told "we have no intention of giving you any kind of discount or comp for the fire." Being business owners ourselves, we were floored at the complete lack of customer service we were shown after such an incident. We did not believe a completely free stay was warranted; however, we did not feel that asking for a discount or a free night was unreasonable. One would think that an establishment like Deadwood Gulch would accomodate their customers to ensure a pleasant stay and we feel that a FIRE (that directly affected us) would certainly qualify for some type of compensation or discount. We had to call management to discuss this situation and were told, "Once the rally is over, we have every intention of contacting you; however, there will be no compensation!". Well, then what's the point of the call? I would not recommend Deadwood Gulch to anyone at this point -- although, the resort is very nice, one must consider the utter lack of caring or appreciation for its customers!
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This is an older hotel, but that is what we expected in historic Deadwood. The rooms are clean, the food is good and the customer service is excellent!
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