Resort had great customer service the past two times we were on Vermilion. Clean rooms and very accommodating as we traveled with my sister in her wheelchair.
For a casino it's not the worst BUT it's crazy expensive (there are many fees in addition to the room fee so make sure you're prepared for your bill to be higher than expected!). Extremely noisy. I had hoped that the reviews about noisy air conditioners only reflected a couple rooms but either it's all the rooms or I'm super unlucky - the air conditioner has a crazy annoying tin rattle. It's not the normal noise that helps you sleep. It's intermittent and obnoxious. Also, you can hear every drunken conversation in the hallway. For the price I definitely expect my room to be more classy and quiet! Also I lost an item and this is the only hotel I've ever been in with a lost item that couldn't find the item. Booo! Don't forget about the smell of cigarettes. ICK. I give it 2 stars because it's not the worst casino ever... they can be pretty seedy... but compared to regular hotels at the price point it's a big no thanks for me!
If you love the smell of cigarettes, then this is the place for you. Also do not use your top comforter, they do not wash those. (& make sure to check for bed bugs!)