Posts Tagged with #Royal Caribbean International - Serenade of the Seas
We had the worst customer experience with this cruise line. We had booked a cruise for the entire family to celebrate my mom's 60th birthday. She ended up getting hospitalized and super sick just a couple of weeks prior to the departure date. Even though we had ALL of the paperwork to back up our medical claim, Royal Caribbean was unwilling to cooperate with us. They were not willing to provide ANY kind of refund or voucher for ANY of the tickets we booked for the cruise. Every airline, every travel carrier makes an exception for medical emergencies, but not these people. Whoever came up with this terrible, inhumane policy at Royal Caribbean--I hope you never have a sick family member and have to deal with this time of terrible customer service as we did.
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I was on the Anthem of the Seas and it was great! All of the employees were so nice, one employee told me he works 12 hours but he ALWAYS smiled and was very friendly and looked genuinely happy. The ship was so much fun, so many cool things to do, there was so much to do we didn't even have time to do all of it during the 7 day cruise. I would definitely recommend!!
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Absolutely terrible customer service... We have a cruise scheduled for next week and my girlfriends grandfather is in hospice. Seeing as we may have to postpone our trip I called the RC customer service line looking to see what our options were in case we needed to change our plans. I explained our situation to the rep who couldn't have been any less helpful and unfriendly. He preceded to read the cancelation policy to me, which I could have just gone on the website and read myself. Every time I asked if there was any way I could postpone or if I had any other options given the circumstances he just referred me to the "terms & conditions". What's the point of having customer service if you just tell people to read the website?? On top of that, at the end of the call the guy had the nerve to ask if I wanted to add chocolate covered strawberries to my trip! No dude, I'm calling you because I may have to cancel my vacation for a death in the family.. Why tf would I need that?
I've never been on an RC cruise and needless to say, after that experience I don't think I ever will. I've heard plenty of negative things about this cruise line so I can see why they have the rep that they do. If we do have to reschedule our trip it will be on Norwegian.
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I was on the Anthem of the Seas and it was great! All of the employees were so nice, one employee told me he works 12 hours but he ALWAYS smiled and was very friendly and looked genuinely happy. The ship was so much fun, so many cool things to do, there was so much to do we didn't even have time to do all of it during the 7 day cruise. I would definitely recommend!!
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Fun but smoky even though no one smoking close to me. Liked it when the nonsmoking area was in a different room.
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I love the Events-nice cool atmosphere goes a long ways when attending concerts!! I've also had the pleasure of dining at the casino and I ate every bite with a smile!! Me secret absolute favorite is the walk through native artifacts in the hall before the hotel. What am experience. My son loves the pool most though, both the in and out door!!????. All in all, great experience for the whole family; Thank god for family time
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Great staff & service in an ideal location. Live music throughout each day.
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Cozy old hotel in old Havana, even though there were no hot water in our room and they couldn’t fix it!
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Love Victorian Park for its wide open spaces and greenery.. Check out the velo Cafe under the grand stands. The park also has outdoor fitness equipment on the western side and a dirt track which goes around (off road running - perfect) . If you like riding there is a criterium circuit open to public.. Recommended for active person or people with kids.
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The Stables On Victoria Park.WOW went to a function at this amazing restaurant on Sunday it was absolutely amazing the way it's been fitted out is great. It used to be horse stables now a fantastic restaurant.The service was second to none the food OMG delicious wood oven pizza the real Italian way .Mixed grill was also beautiful. Great coffee also Highly recommend this place to everyone.
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