1/20/18 This was the worst experience ever, and we were in town for a funeral!!! 5:00 AM- When we checked in with the clerk at the front desk the gentleman Jose Agusto was extremely rude! After he repeatedly said "whatever" to us for everything , he then put us in a dirty room #322. The room smelled like a dead mice and the sheets were extremely dirty. 7:30 AM-After change of shift, we went and asked for a room change, a nice girl by the name of Greyci Baez changed are room. She asked no questions, she explained the room was not to be used. She then put us in room #324, as went into to the room, it had red writing on the wall with a phone number and smelled similar to #322. I immediately we went back to the front desk. We explained room #324 to Ms. Baez but, she said there were no more rooms because they had to be cleaned. However, leave our bags at the front desk and once we return from the funeral a room will be available. 9:00 PM- As we arrived back from the funeral a new clerk was at the desk and was unaware what we were talking about. After waiting 20 minutes, she found a note stating our room was changed. She gave us room #522 although the smell was gone. The water pressure was so low and the water took an hour to go down, after one person showered. The sheets were a little cleaner but, still dingy and unacceptable. I am mortified!!!!!!!!!! To end on a positive note the pool area was nicest thing about the stay.