Posts Tagged with #King & Queens Casino - Sheraton Heliopolis Hotel
Bad experience indeed, the check in was messed up with regards to the rate provided which carried a huge mismatch between the two rooms I booked; I specifically asked for no smoking rooms and ended up on the smoking floor and when I tried to call from the room to change no response; moreover; the smell of the floor was entirely smoke filled and the bed sheets were also full of this smell.
The food is not good at all and we ended up suffering from diarrhea; it was only when we complained about anything that they try to make it better but that is not happening as expected in any 5 star hotel by default.
The swimming pool was repulsive to my children due to the extreme amount of bugs.
House keeping was below average and I had to ask for many things which again wasn't by default present.
I don't suggest this hotel unless u are obliged to stay in it.
One last note; we wrote a feedback to five people in the hotel and no response whatever and this can only reflect the poor management and customer service you would face if you check in this hotel.
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Great hotel, was great when it was Sheraton, when it was Fairmont and now when it's a Hilton. Amazing restaurants, the people working there are the same regardless of management and they've been in the hospitality business for quite the longest time.
Good option if you want a getaway within Cairo with a nice pool, or if you want. A place to stay that's near the airport.
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We had delicious Iftar during Ramadan. Very nice atmosphere
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خبرتي ليست جيدة مع هذا الفندق بعد ان تحول من فيرمونت الى هيلتون، فاذا اقمت في المبنى القديم فان رائحة السجائر حتى في الغرف التي لا يسمح فيها بالتدخين تملأ المكان بصورة تؤدي الى مشاكل لمن لديهم صعوبات في التنفس. للاسف مررت بتجربة شديدة السوء واضطررت لدفع مبلغ اكبر لانتقل لغرفة في المبنى الجديد....الحقيقة الموظفين متعاونين في اغلبهم لكن وضع المبنى القديم يحتاج اعادة نظر
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Rate is too high, room is big and clean, services is Good, Free WiFi, swimming pool is amazing, Good For family, close to The airport, it has very nice Indian and Brazilian restaurant.
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The name changed to Hilton and have now Kaima Rmadnia called Sey omar it is serving dinner only
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Definitely a favorite place for us. Our stay was excellent. Supper clean suites. Pool was fantastic. Staff were overall very helpful and always very attentive. We will stay there again and again.
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Luxurious place, good amenities, but high prices
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This is a great hotel, really worth every star of its five. Fancy lobby with vast spaces and a chance to walk around. Music at night and occasionally live singing, a collection of restaurants and places to spend time with a friend, or just relaxing by yourself. The rooms are superb and so is the room service. Breakfast: could not be better.
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This is a great hotel, really worth every star of its five. Fancy lobby with vast spaces and a chance to walk around. Music at night and occasionally live singing, a collection of restaurants and places to spend time with a friend, or just relaxing by yourself. The rooms are superb and so is the room service. Breakfast: could not be better.
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