Posts Tagged with #La Cascata
Top notch customer service. We enjoyed the buffet and we're very impressed with the wait staff. Susan was attentive and we even had some nice conversation with her. She made us feel welcome and not like "just another table" on this very busy day. She also didn't rush us through our meal and offered coffee with dessert.
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I attended this location for both the restaurants and the casino. I ate dinner at the steakhouse, which while a bit expensive, had extraordinary good steak. The games in the casino itself were varied and in good condition. The area was generally clean and the hosts numerous. The overall experience playing the slots for me was favorable. All in all, I would absolutely go back again!
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I went on a family vacation to Niagara Falls in late June. The hotel rooms were very beautiful and our view of the fireworks at night was enjoyable. The only thing I did not enjoy was our customer service. Not one staff member took the time to offer my father or my family to join their social club--which could have saved us so much more money in the long run. But it's all a "business" at the end of the day, right? Thank you to the buffet host who told us that we could all earn a free meal. Food at the buffet was all right, most of it lacked flavor--with the exception of their dessert bar.
Beautiful hotel, great view, but poor customer service cannot be overlooked. Will definitely take other hotels into consideration when we come back.
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Great place. I signed up for free points card on the first night I was there and got a free dinner voucher for their buffet. It happened to be a Wednesday which is their all you can eat crab legs. The food was great, the crab was better! We won some and lost some. The Jurassic world machine is a lucky one ;)
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The only thing I enjoyed about this hotel is it's proximity to the falls. Otherwise, I was completely disappointed. Our reservation was made over 2 weeks in advance with the American Express travel team, but confirmed by the Seneca reservation team. We requested 2 double bed rooms in order to accommodate my family of 8. Also, being that we were so close to Niagara Falls we wanted and paid for rooms with views that were adjoining. However, upon checking in we received only one room with double beds and neither room had a clear view of the falls. The staff justified this by saying that requests are not guaranteed and that our rooms had the best view they could offer. Our view was more so of a parking lot and the amenities were few for the price paid to stay at this "resort". Definitely do your homework before booking this location. There are other more reasonably priced hotels that I'm sure would be more accommodating to a large group traveling with a senior citizen
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