I have always loved the food and service at Chi Chi's, and today I witnessed another example of the level of customer service. A rude, confrontational customer was berating the server, dismissing her knowledge of the menu and blaming her for not changing it please their taste.
It was all I could do to keep from jumping in and calling this idiot on her behavior. But the server needed no assistance. Her patience and attentive attitude made the difference between an ugly sjtuation and a peaceful one. Kudos to their training on meeting customers' needs.