Review for Seneca Niagara Casino & Hotel Review For Koi Google User Jul 9 '18 at 13:04 I went on a family vacation to Niagara Falls in late June. The hotel rooms were very beautiful and our view of the fireworks at night was enjoyable. The only thing I did not enjoy was our customer service. Not one staff member took the time to offer my father or my family to join their social club--which could have saved us so much more money in the long run. But it's all a "business" at the end of the day, right? Thank you to the buffet host who told us that we could all earn a free meal. Food at the buffet was all right, most of it lacked flavor--with the exception of their dessert bar. Beautiful hotel, great view, but poor customer service cannot be overlooked. Will definitely take other hotels into consideration when we come back. View full site to comment or like