Review for Ameristar Casino Hotel - Kansas City Review For Ameristar Casino Hotel - Kansas City Google User Dec 28 '18 at 20:02 Originally I had posted a negative review but decided to update since the former director of the establishment is no longer working there. I would like to take a moment to thank Sammy for going out of her way to find out who I was and handling the situation with poise and professionalism. I was grouchy and wound up ending the phone call with a smile on my face. A+ for customer service. View full site to comment or like