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Sep 13 '16 at 20:46

Stayed at the hotel in Florence and was locked out of our rooms for almost 3 hours, mom of the keys worked, even the master keys would not work. The room it self was clean and nice. The customer service was only ok. And the food was horrible. I used to come here all the time, and ever since they re modeled it, it's has been the worst stay I have ever been too.
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