Rafael Piccoli
Renaissance Aruba Beach Resort & Crystal & Seaport Casinos Renaissance Aruba Beach Resort & Crystal & Seaport Casinos
"Rafael Piccoli"
We had dinner for three days at this hotel on the swimming pool floor. On the last day my dad dropped my mom and I off while he was parking the car so we could go and order food. The waitress then came and Said we couldn't eat at that floor because I wasn't 18, but the pool rules didn't say so. Then when my dad came he was was not even a little bit satisfied with the situation. He then talked to the manager and the manager was extremely rude , saying "those are house rules", he didn't even apologize, neither did the waitress. My conclusion is that he is not ready to be a manager neither is the waitress. My dad has been a member of renaissance for over 20 years and then this happens. This is ridiculous! And most of the restaurants around the island are like that as well.

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