Jun 22 '17 at 12:35
The reason why I'm giving them one star is because of their dishonest staff.
Initially I was going to make a reservation online for $106/night. Since, my internet was running slow I thought I call and make the reservation with them. They quoted me $180/night, I thought it was too much so I said no thanks. At the end of the day we just needed a place to stay, so we decided to head there anyways without making a reservation. When I got there the same people that I talked to on the phone said that it would be $360/night. I told him that he quoted me $180 on the phone, then another guy said $180/person. I checked their website through google maps and the rooms were still starting at $106/night, so I decided to book the reservation through the site. The staff refused to amend the reservation claiming that I was supposed to book for three nights, but the website does not disclose that with the customer. Therefore, I should called the 1800 number and cancelled the reservation, since their website prompts customer to make the purchase through a third party. It all sounded like a bunch of made up excuses, and I know that the reason why they brought up the price was because they noticed that we weren't from there.
I was willing to pay the $180 I was quoted, but to bring it up to $360 like I'm an idiot tells me a lot about the way these people do business. Another thing, if you are advertising a price online then you must amend your price, since it was how I found out about you anyways. I asked the staff for a business card so that I get my money back from the reservation I made online and said that they did not have any left.
If you have dishonest people working for you then you're running a dishonest business.