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Jul 2 '17 at 16:51

Laura Ortiz

Laura Ortiz
We were in Vegas to celebrate my daughter's 21st birthday. Our stay at Treasure Island was great until we came back to our room Saturday afternoon and realized our luggage and other items had been stolen. We contacted the front desk and security. Not one hotel manager spoke with us, despite our request. A manager from security came to our room, listened apathetically to our report then walked out without any acknowledgment of the incident. The security person who took the report, spoke to hotel management about covering dinner for us, it was denied and the only thing offered was late checkout and a bottle of champagne !(really?) The incident was unfortunate but the poor customer service was infuriating! Hotel management made NO attempt to offer us anything to compensate for what happened. Awaiting decision of risk management and will proceed from there. I DO NOT RECOMMEND THIS HOTEL, WE WILL NOT BE RETURNING!!