We have been staying at the Grand Lapa every few months for the past 4 years for a refreshing break from life in China as an expat until the end of 2017. It is honestly eagerly anticipated by every member of the family. There is phenomenal supervised children's area, great outdoor resort with multiple pools, spa, sauna, massage etc. The Bellavista prepares beautiful food in a charming Portuguese old world restaurant that is peaceful and relaxing. The rooms are well equipped and generous in size, especially the suites. There are extensive renovations to update to look of the rooms to a more modern style which make it look crisp even though I personally prefer the old world charm of the older style rooms. However, far above the fantastic facilities the Grand Lapa provides which has made it our families (as well as many of our expat friends) holiday destination of choice anywhere in the Aus Pacific region, the greatest asset the hotel has is it's staff. Honestly, they have been quite amazing! And I don't mean that they help when asked, smile when speaking to you amazing, I mean they look for ways to make you feel cared for. They go above and beyond any reasonable or exceptional level of service. A huge majority of them have become friends of our family. There is no hotel I've ever stayed in our even heard of whose staff literally make the hotel great.