Jeff L
Harrah's Las Vegas Casino & Hotel Harrah's Las Vegas Casino & Hotel
Las Vegas, Nevada
"Jeff L"
LOOK ELSEWHERE. The 3 rooms booked were not available when we arrived, we had to go into other temporary rooms and move "again" the next day. Somehow, the hotel messed up the booking. The wait at reception is a shocker, the lines are long and move very slow. On the first 2 days we seemed to spend more time in reception than enjoying our holiday. For switching rooms, we were told to just go to the KEY line... It would be that simple. No....that line was long and slow, too. The rooms that were promised for 11.00am were not available *it was 2pm* and again the hotel were scrambling about trying to sort rooms. What a mess and painful having to stand in long lines wasting time. Not professional at all. Other guests were also complaining about the service and they had experienced it before. Our accommodation *deal* included a continental breakfast... What we didn't know was that the max value of the breakfast was $9.00 each. The "breakfast" is provided in Starbucks. Average coffee cost is $7.00. If you want a juice, it's not included... What it really means is that you get a whopping $9 voucher to spend... towards the cost of breakfast. Very poor for such a large hotel, the worst continental breakfast deal we've ever had in such a grand location as Vegas. NO small fridge in the room, no coffee making facilities in the room and we were not in the cheapest rooms either. Overall, location is good but we won't stay here again. There are many others close by that we have stayed at and had no issues.