Apr 20 '18 at 4:34
Lied to us. We said due to travel issues we would be checking in late. The first lady we spoke with said it was fine. The 2nd employee said they would note it on my reservation. The 3rd employee we spoke to said we would be charged for the room and then the reservation would be cancelled and we wouldn't be allowed to check-in because from midnight till 3am they audit their computers so God forbid you check in at that time. We ended up staying at the horseshoe hotel which was way better and the staff understands that sometimes, when you travel, you can't check in at a time the hotel suggest you check in. Next time I'm in town, I'll sleep in my car before I stay at diamond "craps"