Apr 15 '18 at 22:30
We had a party of 20 so we called ahead to see if they took reservations and they don't. No big deal, the person said that we could come in an hour before the time we wanted and they would get our party seated around 7pm. We showed up at 545 and they said it would be a 3 to 4 hour wait for our party. What a waste of time. They should have just told us it could be a very long wait, we could have showed up earlier and hung out in the casino. Luckily we found another restaurant in the mall that was able to get our party in. The cheesecake factory employee obviously didn't have a clue or didn't care. Bad experience.
While I'm at it. We eat here often. Don't order your food for pick up. They way they do it is very stupid. When you order food and pay for it on line they expect you to wait in line with the people wanting to be seated to pick up your food. So you have to wait while your food gets cold, very stupid way of doing this. We ordered food like this and by the time we got the food it was cold. Last time we do that. The more I write this review the less I want to eat here again.