Apr 27 '18 at 8:11
Did a mobile order about 5 mins in advance for a frappuccino and the new grilled cheese (because it was the only store that did not have the out of stock on it) when I get to the store I was told they didn't have it & I could get a refund which was fine. I then was waiting for my frappuccino for 8 mins while they just kept doing whatever in the back. More than 13 to make a frappuccino is ridiculous. They can't say they were busy there was one other customer which only got a Danish. There were 5 employees 1 in cafe, 3 making drinks and helping the drive-thru, and 1 on the computer with her back to everybody didn't even check to see what was going on. So 5 employees 13 mins to make 1 drink.