I got to know about this place from my Yelper friend, Ryan F. Then I did a search on their wines and discovered that while most of the wines are 10%-20% above the market average, some options were “on-sale” and this made a handful bottles attractive (competitive) so I placed my first order of 4 bottles worth $773. Then I called them to make sure the bottles would be kept in optimal conditions until I got there to pick them up. I spoke to Ward and I told him the day and time I was going to go, Sunday February 4th around 2:30PM. A few days after I saw another wine I wanted and I called, talked to Andrew and placed another order for one bottle of Merus worth $148. So far life was beautiful… Two days after I received an email saying that my latest order of Merus was cancelled, I called and talked to Flavio and he said they couldn’t find that bottle, which is common when they have only one bottle left in stock. STRIKE ONE! Their website showed 2 bottles at the time I placed my order. The planned pick up day arrived, I got there and the store was closed, I called, left a message and nobody answered. The following day I received an email from Andrew explaining that they closed because of the Super-bowl, I told him I went out of my way (2 hour drive) and I’m only in the area the first Sunday of every month, so my next time would be 03/04. We confirmed that date around 2:30PM. The new planned pick up day arrived, this time I went with some friends, since we were going to have dinner nearby and we needed one of my prepaid wine bottles to make it history! This time they were open, but they couldn’t find my order, I showed them the email, gave them the order number and we were already running late for the restaurant reservation. After a while they said that the wines were at another location and it would take around 30 minutes to have them available, so we had no other option then to spend another $160 on another “overpriced” bottle of 2009 Merus. STRIKE TWO! After we finished eating, drinking, and having an incredible Sunday we returned hoping for a final consummation of retrieving my 4 bottles of wine being captive for almost 2 months. Andrew was there, my girlfriend asked him nicely if he could give us a discount for all the troubles and he said NO. I got the case with the bottles and the employee asked me for a credit card, I told him that I already paid for this order, they proceeded to charge me. I told him and Andrew that I paid for this order with my American Express weeks ago, and showed them the email, Andrew insisted that this order was not available for pick up as it should was because I was NEVER charged for it, he went on to said that they never charge for orders in advance. So I asked him why I was given a refund on an order of Merus they didn’t have, I asked how I could get a refund if they never charged me for it. I was feeling awful already and wanted to leave, when I finally found my Credit Card statement and the charge of $773.80 dated of 01/25/18. So Andrew said, you were right, let me void the charge! (No apology whatsoever) Then my friend’s wife perplexed by this lack of customer service and professionalism gave Andrew another opportunity to make it right and asked him if he was willing to "fix things", she didn't specify getting any kind of compensation, she just wanted to see if he wanted to extend himself a little for all the troubles and his reply was simply, - NO! STRIKE three and you’re OUT: on March 4th 2018 this business lost 4 costumers that spend (more than we should) in wine. In addition to this I ask thousands of people that read my reviews to AVOID THIS PLACE, and in case you don’t find what you need anywhere else, keep your eyes wide open so you don’t end up getting robbed.