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Jun 3 '18 at 14:11

Harlow's Casino Resort & Hotel

We stayed here for a golf tournament as this was one of the recommended hotels. It was not my first choice but the other hotels were full. We are used to staying in Hampton Inn and Holiday Inn Express type hotels. I should have known at check in when the front desk person that checked us in had to physically go to the room and see if it was ready which took at least 10 min.Also this was well after the 4 pm check in time. She said they needed 10 more minutes. When we got to our room it was not very clean. Fuzz balls on the main traffic areas of the rug and dust bunnies on the floor in the bathroom. We were hot and tired so I did not complain. My husband was about to change clothes for dinner when someone walked in without knocking. They said”I just wanted to see if this room was rented.” The next day when we got back to our room In the late afternoon, our room had not been cleaned and towels were tied in a plastic bag to the outside of our door. I called the front desk and they seemed shocked. I requested some washcloths since they were not in the bag left on the door, and toiletries. After 45 min, no one had delivered anything and we were trying to get ready for a banquet, I called again and finally another 20 min later they were delivered. For what the rooms cost this was unacceptable. I rarely write bad reviews because I own my own business and understand things just happen sometimes but I will drive 35 min farther next time and go to Indianola before I stay here again.
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