Jun 2 '18 at 2:56
The facility was very nice, a 9 out of 10. The beds were very comfortable and the rooms clean, 8 out of 10. Food was okay at the restaurants but $27 for a somewhat burned pizza from room service was disappointing. I was disappointed that the tip for room service was included in the bill then asked for again on the receipt. I would have left a larger tip if it hadn't already been taken from me without my consent. 6 out of 10. Service was exceptional, 10 out of 10. The staff greeted me upon arrival and expressed a sincere interest in helping out with directions, luggage, or anything else. The clerk at check-in was a professional who ignored my slightly bewildered questions and treated me like my words were important. Our servers during the luncheons were exceptional. It is clear staff are well-trained and understand how important it is to appreciate the opportunity to serve others. I had a little difficulty at first accepting that hotel staff could be so thoughtful and attentive. By the time I left, I knew I wanted to return to this outstanding resort.
