Early this week I called to see if I could make a reservation for any time this Saturday night for 2 people. I was not optimistic about getting a table here, as I've heard that it's very difficult unless you're planning far in advance, but I wanted to call and try anyway in case they maybe had something for an early dinner right at the time they open. I did not receive a call back to the voicemail I left (and yes, they specify that they will not return your message if there is no availability) but after feeling uncertain about that policy in general, I decided to try and call again and see if I could talk to a staff person. When I tried again and a staff person picked up, she answered the phone, unenthusiastic, and I greeted her pleasantly. I introduced myself and mentioned that I had recently left a voicemail and she said "okay, why don't you just go ahead tell me what you want". I said "oh, okay sure! I was calling to see if you had anything available at all on this Saturday night for two people" she said "no we're booked." I said "okay, got it! Now do you take walk-ins-" she barely let me finish my question and said "no, we don't take walk-ins, we're a 13 table restaurant so when we're booked we're booked". Her tone was curt and, while this may not have been the worst customer service experience I've ever had, it was definitely up there. If that's how they speak to people over the phone, I'm not sure I will ever want to find out how the service is in the actual restaurant.